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Allulirac
A trusted Kenyan online shopping platform built on integrity, affordability, and convenience for everyday shoppers.
Our Warranty Commitment
At Allulirac, we understand the importance of purchasing products with confidence. Where a product is covered by a manufacturer or supplier warranty, we assist our customers with the warranty process in accordance with the applicable warranty terms.
Warranty coverage, duration, and conditions may vary depending on the product, manufacturer, supplier, and product category.
What Does the Warranty Cover?
Where applicable, a warranty generally covers manufacturing defects or faults that occur during the stated warranty period, subject to the specific terms and conditions applicable to the product.
Manufacturing Defects
Defects resulting from the manufacturing process may be covered where they fall within the applicable warranty terms.
Product Faults
Certain product failures occurring during the warranty period may qualify for warranty assistance, depending on the product's warranty conditions.
Manufacturer Warranty
Products covered directly by a manufacturer's warranty remain subject to the manufacturer's warranty terms and procedures.
Warranty Period
The warranty period is determined by the applicable manufacturer, supplier, or product warranty. Where a warranty applies, the relevant warranty information may be provided with the product, invoice, product description, or other applicable documentation.
Check Your Product Warranty
Warranty periods are not necessarily the same for every product. Please check the warranty information provided for your specific product or contact Allulirac if you require clarification.
What May Not Be Covered
Warranty coverage generally applies only to defects or faults covered by the applicable warranty terms. Depending on the product and manufacturer, the following may not be covered:
Accidental Damage
Damage caused by accidents, impact, drops, or other physical incidents may not be covered.
Misuse
Damage or faults resulting from misuse, abuse, or use contrary to the manufacturer's instructions may not be covered.
Unauthorized Repairs
Products modified, opened, repaired, or altered by unauthorized persons may not qualify for warranty service.
Normal Wear and Tear
Normal deterioration or wear of components may be excluded from warranty coverage depending on the product.
How to Make a Warranty Claim
Contact Allulirac
Contact our customer support team as soon as you notice a potential product fault or defect.
Provide Your Order Information
Provide your order number and, where applicable, your invoice number so that we can locate your purchase.
Describe the Problem
Explain the issue with the product and provide any relevant information requested by our support team.
Warranty Assessment
Allulirac or the applicable manufacturer or supplier may assess the reported issue to determine whether it falls within the applicable warranty terms.
Resolution
Where a warranty claim is approved, the applicable remedy may include repair, replacement, or another remedy provided under the relevant warranty terms.
Information You May Need
Order Number
Your Allulirac order number helps us identify the order associated with the product.
Invoice Number
If an invoice was issued for your order, please keep the invoice number available when requesting warranty assistance.
Product Information
Depending on the product, you may be asked to provide the model, serial number, or other identifying information.
Manufacturer and Supplier Warranties
Some products sold by Allulirac are covered by warranties provided directly by the manufacturer or supplier.
In such cases, the manufacturer's or supplier's warranty terms, conditions, exclusions, and procedures may apply.
Allulirac will assist customers in understanding and, where applicable, initiating the relevant warranty process.
Important Warranty Notice
Warranty availability, duration, coverage, exclusions, and remedies vary by product. Not every product sold through Allulirac necessarily carries the same warranty or warranty period.
Customers should review the warranty information applicable to their specific product. Where there is any uncertainty regarding warranty coverage, please contact Allulirac before assuming that a particular issue is covered.
Need Warranty Assistance?
Contact our customer support team and have your order number or invoice number available where applicable.