Allulirac

Allulirac is a Kenyan online shopping platform that allows customers to browse and order a wide range of products conveniently online.

Our goal is to make shopping more accessible, convenient, transparent, and reliable for customers across Kenya.

No. You do not need to create an account or sign up to place an order with Allulirac.

You can proceed directly to checkout and provide the information required to process and deliver your order.

During checkout, you will be asked to provide basic information required to process your order.

This includes your:

• Full name
• Email address
• Phone number
• Delivery location

You will also select your preferred delivery method and payment method.

Allulirac offers a growing range of products across categories such as electronics, mobile devices, home and household items, fashion, accessories, personal items, and everyday essentials.

Product categories and availability may change as our store continues to grow.

Select the product you wish to purchase and proceed to checkout. You do not need to create an account.

At checkout, provide your name, email address, phone number, and delivery location. You will then select your preferred delivery and payment methods before submitting the order.

Once you submit your order, it is received in our system for review and confirmation.

Our team may contact you to verify product availability, delivery details, and, where applicable, the shipping cost for home delivery.

Submitting an order sends it to Allulirac for review and confirmation. An order is not necessarily considered fully confirmed immediately after submission.

Our team may first verify product availability, delivery information, and applicable delivery charges.

Yes. Our team may contact you using the contact information provided during checkout.

This may be necessary to confirm product availability, delivery details, shipping costs, or other information required to process your order.

Allulirac currently provides customers with the following options, depending on availability:

• Home delivery
• Store pickup

The available option may depend on the product and your location.

Customers who select home delivery provide their delivery location during checkout.

Our team may contact you to confirm your delivery details and determine the applicable shipping cost.

Once the order is confirmed, the final invoice will include the product price and applicable delivery fee.

Customers who select store pickup can collect their items from the designated Allulirac pickup location after their order has been confirmed and payment has been processed.

Customers should wait for confirmation before visiting the pickup location.

Store pickup orders can be collected after the order has been confirmed and payment has been successfully processed.

We recommend waiting for confirmation from Allulirac before travelling to the pickup location.

After your order has been reviewed and confirmed, Allulirac will issue a final invoice.

For home delivery orders, the invoice will include the applicable delivery fee together with the product price.

The product price displayed on the website may not include the delivery fee for home delivery.

Where applicable, the final invoice will include the product price together with the applicable delivery charge.

Orders are reviewed so that we can confirm product availability, delivery details, and applicable shipping charges before issuing the final invoice.

This helps ensure that the final order details and amount are accurate.

After your order has been reviewed and confirmed, Allulirac will issue a final invoice.

You then complete payment using the payment method selected for your order.

Orders are processed and shipped after payment has been confirmed.

Customers select their preferred payment method during checkout from the payment options currently available on Allulirac.

Available payment methods may change as our payment services are updated.

After submission, your order is first received for review and confirmation.

Once the order has been confirmed and the final invoice issued, payment must be completed before the order is processed and shipped.

Once payment has been confirmed, your order proceeds to processing.

For delivery orders, the item is prepared for shipment. For store pickup orders, the item can be collected after confirmation and payment processing.

No. You should never provide your M-Pesa PIN, password, or other confidential authentication information to Allulirac staff or anyone claiming to represent Allulirac.

Delivery time may vary depending on the product, availability, customer location, order processing, and delivery arrangements.

Our team can provide additional delivery information when confirming your order.

Home delivery may attract a delivery fee depending on the delivery location and applicable shipping arrangements.

Where applicable, the delivery fee will be included in the final invoice issued after order confirmation.

Store pickup does not require home delivery. The applicable charges, if any, will be communicated during order confirmation.

Returns are handled according to the Allulirac Returns and Refund Policy.

Eligibility may depend on the product, reason for return, condition of the item, and the applicable requirements under our return policy.

Contact Allulirac customer support as soon as possible and provide your order details together with information about the issue.

We may request additional information or photographs to help assess the matter and determine the appropriate resolution.

You can contact Allulirac using our official customer support details.

Email: info@allulirac.co.ke

Phone / WhatsApp: +254 715 533 755

Allulirac is based in Nairobi, Kenya.

Address:
Alnoor Building, Third Floor, T2,
Taveta Road,
Nairobi CBD,
Nairobi, Kenya

If you cannot find the information you need in our FAQs, please contact our customer support team.

We will be happy to assist you with questions about products, orders, delivery, payment, store pickup, or other shopping-related matters.